100%
pilot users found unowned responsibilities
30 min
your total time commitment to complete the check
2 weeks
from kickoff to your responsibility matrix
$5K
flat fee, against $150K+ in annual MSP spend
What you get
Everything you need to lead your IT with confidence
A clear map of what you own
For the first time, you’ll see every IT responsibility laid out: what’s yours, what’s your MSP’s, and what’s sitting in the gap between you.
Cybersecurity visibility without the jargon
Understand your cybersecurity governance position in plain English. Know exactly what’s covered, what’s assumed, and where your exposure sits.
Something to take to the board
Walk into your next executive conversation with a structured, evidence-based view of your IT position, backed by the same frameworks your auditors use.
Next steps you can act on immediately
Prioritised recommendations in business language. You don’t need an IT team to action them. That’s the point.
A better MSP relationship
A shared, agreed map of responsibilities removes ambiguity on both sides. Good MSPs welcome it; it validates their work and clarifies the boundary.
A living system, not a shelf report
Your end-to-end check data flows directly into the Lumenas platform, so your picture of IT responsibility stays current as your business evolves.
How it works
From kickoff to clarity in two weeks
You’ll spend around 20 minutes on your survey. Everything else is handled by Lumenas and your MSP.
This weekSchedule your end-to-end check
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We map your MSP contract to our maturity model, establishing the baseline of what they’re contracted to cover, including any critical responsibilities such as cyber incident response that may not be in scope.
Week 1You complete your 20-minute survey
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Business language, no IT knowledge required. You tell us what you understand your MSP handles and where you’re unsure. This is the view from your side of the relationship.
Weeks 1–2Your MSP completes their survey
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Technical verification of scope, tooling, coverage, and SLAs: what they actually do. No translation required on your end.
Week 2We deliver your responsibility matrix and next steps
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A clear view across all eight domains: what’s covered, what’s shared, and what needs attention, with prioritised next steps in business language (no IT jargon). Something concrete to take to your CEO, your board, or your next MSP conversation.
Why the end-to-end check
The independent view that no single review finds
A review from your MSP tells you what they cover. The end-to-end check gives you the complete picture, in the time and format that’s useful to you.
Built on the same frameworks used in enterprise. 100% of pilot users identified multiple unowned responsibilities.
FAQs
Will this affect our MSP relationship?–
In our experience, the opposite. Good MSPs welcome independent validation; it confirms what they’re delivering and gives both parties a shared, agreed map of responsibilities. Most find it improves the working relationship.
Our MSP recently did a review. Do we still need this?+
A review from your MSP gives you their view of what they cover. The end-to-end check gives you a third-party view of the full picture, including what sits outside their scope and what may have been assumed rather than agreed.
We don’t have deep IT expertise in-house. Is this right for us?+
It’s designed for exactly that context. Every finding is in plain English, and next steps are written for you to act on directly. No IT background required.
How do we know it’s worth $5K?+
You’re spending $150K+ a year on managed services. The end-to-end check gives you the first independent view of what that investment actually covers and where the gaps are. Every pilot has surfaced at least one gap that, left unaddressed, would have cost significantly more.