For CEOs & managing directors

Get the full picture of the IT risk you’re accountable for

You’re the one who signs off on IT spend, and the one who answers for it if something goes wrong. Most CEOs have never seen an independent view of what their MSP contract actually covers.

The Lumenas end-to-end check gives you that view in 30 minutes of your time over 2 weeks, structured to hand straight to your board.

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See our pricing

$4.26M

average cost of an Australian data breach in 2024, up 27% since 2020

100%

of pilot organisations found at least one unowned IT responsibility

30 min

your total time commitment to complete the check

$5K

flat fee, against $150K+ in typical annual MSP spend

The accountability gap

When IT goes wrong, it lands on your desk regardless of who configured it

Most CEOs have never seen a complete picture of what their MSP contract covers. Governance, cybersecurity oversight, and compliance responsibilities are often assumed rather than confirmed, and that assumption sits quietly in the background until an incident, an insurer, or a board member asks about it directly.

Delegating IT delivery doesn’t delegate the accountability. Regulators and auditors don’t distinguish between a gap that was overlooked and one that was managed; both look identical from the outside until something forces the question.

A traditional cyber audit would find the same gaps, but it costs $50K+, takes 6 to 8 weeks, and produces a technical report written for an IT team. The end-to-end check gives you the same picture, independently verified, in language you can act on and hand upward without editing it first.

	End-to-end check	Traditional cyber audit
Cost	$5K	$50K+
Time to delivery	2 weeks	6 to 8 weeks
Your time commitment	30 minutes	Ongoing
Output written for	You	Your IT team
Independent of MSP	Yes	Yes

What you get

Everything you need to sign off with confidence

A clear line of accountability

For the first time, see every IT responsibility mapped: what’s yours, what’s your provider’s, and what’s sitting unowned in between.

A defensible record, not a guess

Documented evidence that you reviewed your IT position independently. Something to point to if a regulator, insurer, or board member ever asks.

A board pack you don’t have to write

A one-page executive summary and full responsibility matrix, structured for a board meeting, not an IT meeting.

Leverage in the MSP conversation

A shared, independently verified map means you can hold your provider to account without needing to understand their technology.

Next steps you can approve on the spot

Prioritised recommendations in plain business language, ready to greenlight without a technical briefing first.

A living system, not a shelf report

Your check data flows into the Lumenas platform, so your picture of IT responsibility stays current as the business grows.

How it works

From kickoff to your board pack in two weeks

You can complete your survey yourself, or hand it to whoever manages the MSP relationship day to day. Either way, it stays under 20 minutes.

This weekSchedule your end-to-end check+–

You sign up and upload your MSP contract. We map that contract to our maturity model, establishing the baseline of what’s in scope, including any critical responsibilities such as cyber incident response that may be sitting outside it.

Week 1You (or a delegate) complete a 20-minute survey+–

Business language, no IT knowledge required. You tell us what you believe your MSP handles and where you’re unsure. This gives us the view from your side of the relationship.

Weeks 1–2Your MSP completes their technical survey+–

Scope, tooling, coverage, and SLAs: what they actually deliver. No translation required on your end.

Week 2We deliver your responsibility matrix and next steps+–

A clear view across all eight domains: what’s covered, what’s shared, and what needs attention, with a one-page summary ready for your next board meeting.

FAQs

Isn’t this an IT team’s job, not mine?+–

The work can be delegated; the accountability can’t. Whoever manages your MSP relationship day to day can run the survey with you, but the responsibility matrix is built to be read and signed off by you.

I don’t have an IT background. Can I actually act on this myself?+–

Yes. Every finding is written in plain business language, and next steps are ready to action or delegate directly. No IT background required at any stage.

We have a good relationship with our MSP. Won’t this create friction?+–

In our experience, the opposite. Good MSPs welcome independent validation; it confirms what they’re delivering and gives both sides a shared, agreed map of responsibilities. Most find it improves the relationship.

How is this different from cyber insurance?+–

Insurance covers some costs after an incident, subject to policy conditions being met. It doesn’t cover regulatory penalties, and insurers are increasingly asking for evidence of governance at underwriting. The end-to-end check gives you exactly that.

What exactly do I walk away with?+–

A responsibility matrix across 8 domains, colour-coded by owner. A prioritised gap list with business-language next steps. A one-page executive summary built for your board pack. No technical report to translate.

Get clarity on your IT position in 30 minutes over 2 weeks.

Independent. Business language. Built for CEOs and managing directors.